Return & Refund Policy
At ELVARA, customer satisfaction is important to us. We offer a clear and transparent return and refund policy under the following terms:
1. Return & Exchange Period
Customers may request a return or exchange within 7 days of receiving their order.
2. Product Condition
To be eligible for a return or exchange, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
3. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange if they have been opened, used, worn, or damaged after delivery.
4. How to Request a Return
To initiate a return or exchange request, please contact us through:
📧 Email: elvara000@gmail.com
📱 WhatsApp: +34 966 541 772
Please include your order number and details of the item you wish to return.
5. Refund Processing
Once the returned item is received and inspected, approved refunds will be processed within 3–7 business days. Refunds will be issued to the original payment method whenever possible.
6. Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
8. Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team:
📧 Email: elvara000@gmail.com
📱 WhatsApp: +34 966 541 772
We are committed to making your shopping experience with ELVARA simple, secure, and enjoyable.
